After ordering

What to know after ordering a Counsyl screen

After ordering, you will receive a personalized estimate.

After you order, you will receive an email or text linking to your personalized out-of-pocket cost estimate and payment options.

Your estimate is not a bill or a guarantee of your costs. Your actual costs and benefits may vary depending on your insurance company and your specific benefit plan.

We start to process your sample immediately after we receive it to make sure you get your results as soon as possible.

What you can find in your estimate

Your estimate is based on the information provided with your order and the information we receive from your insurance company. Your actual costs and benefits may vary depending on your insurance company and your specific benefit plan.

I have questions about my estimate

We are here to help. Take a look at answers to the frequently asked questions below. If you still need assistance, please view our FAQs.

Why do people with insurance have different out-of-pocket costs for the same test?

At Counsyl, we’re working hard to make genetic information accessible to anyone who wants it. Counsyl has contracted with many health plans to provide patients affordable access to our DNA tests. There are many individual factors involved in healthcare costs and pricing.

For those with insurance, your actual out-of-pocket cost will depend on:

  • The fraction of the total cost that your insurance covers, which varies by plan
  • The amount you have already paid for healthcare expenses this year
  • If your insurance provider is in network or out of network with Counsyl
  • Meeting medical criteria to have insurance cover DNA testing

For those without insurance we offer a cash pay option.

What if I did not receive an estimate?

There are several reasons why you may not have received a personalized estimate or it did not include a specific dollar amount.

  • Your contact information was incorrect or not provided with the order and we were not able to send you your estimate.
  • The insurance information provided with the order was incorrect or expired.
  • Your insurer did not respond with your benefits and we were unable to determine an estimated cost.

What should I do next?

Contact Counsyl to ensure we have the correct contact and insurance information on file for you.

If your insurer did not respond with your benefits, you will need to contact them directly. How do I pre-verify my insurance coverage?

What if I need prior authorization?

Counsyl will work with your healthcare provider and your insurance to request a prior authorization for our Prelude and Reliant DNA Tests. Some insurers have special requirements such as pre-test genetic counseling. You will be notified in your personalized estimate if prior authorization is required and if there are any special requirements for your plan.

Counsyl cannot guarantee that authorization will be provided in all cases and prior authorization is not a guarantee of coverage. Coverage may vary depending on product, location, specific benefit plan or the payor’s medical policy guidelines.

What is prior authorization?

What other payment options are available?

At Counsyl, we’re working hard to make genetic information accessible to anyone who wants it. We have several options to make the pricing affordable to ensure that patients get the care they need.

Prompt Pay Program

If you have a high out-of-pocket responsibility, a discounted prompt pay price may be available if you submit payment in full within 45 days of your bill.

Financial assistance

No-charge testing is available for those who qualify.

Apply for financial assistance

Payment plans

Interest-free payment plans are available for every patient, regardless of financial need.

Learn about payment plans

Learn more about billing

Counsyl Access Program

Learn more about how we make screening more accessible

How billing works

Learn about Counsyl’s unique billing experience and basic insurance terminology

Before ordering

Learn about each test, what affects your final cost, and available payment options

After ordering

Learn about your estimate and answers to common questions

Invoice & Payment

Understand your bill, how to pay, and available payment options