Invoice & payment

Understand your bill and payment options

Payment Methods

Ways to pay

We understand that every situation is unique. That’s why we’ve created Counsyl Access, a comprehensive program designed to make genetic screening accessible for more patients. Learn more.

Pay Online

Log in to your Counsyl account.
Click the “My Bills” tab at the top of the page.
Enter your invoice number.

Pay Now

Pay by phone

To pay by phone, please contact us at 1-888-COUNSYL (268-6795). Make sure to have your invoice number readily available.

Pay by mail

Please make the check payable to Counsyl
and mail to:

Counsyl, Inc.
P.O. Box 748385
Los Angeles, CA 90074-8385

Understanding your invoice

Invoice Number

You will need your invoice number to pay online or over the phone.

Counsyl Access Program

Prompt Pay Program

If you have a high out-of-pocket responsibility you may be eligible for a discounted prompt pay price if you pay in full within 45 days of your bill. If you are eligible, your invoice will indicate the due date you need to meet.

What other financial help is available?

Financial Assistance

No-charge testing is available for those who qualify.

Apply for financial assistance

Payment Plans

Interest-free payment plans are available for every patient, regardless of financial need.

Learn about payment plans.

Learn more about billing

Counsyl Access Program

Learn more about how we make screening more accessible

How billing works

Learn about Counsyl’s unique billing experience and basic insurance terminology

Before ordering

Learn about each test, what affects your final cost, and available payment options

After ordering

Learn about your estimate and answers to common questions

Invoice & Payment

Understand your bill, how to pay, and available payment options