Invoice & payment

Understand your bill and payment options

Payment Methods

Ways to pay

At Counsyl, we’re working hard to make genetic information accessible to anyone who wants it. If you are unable to pay your bill in full, Counsyl will work with you to find the payment option that is right for you.

Pay Online

Log in to your Counsyl account.
Click the “My Bills” tab at the top of the page.
Enter your invoice number.

Pay Now

Pay by phone

To pay by phone, please contact us at 1-888-COUNSYL (268-6795). Make sure to have your invoice number readily available.

Pay by mail

Please make the check payable to Counsyl
and mail to:

Counsyl, Inc.
P.O. Box 748385
Los Angeles, CA 90074-8385

Sample Invoice

Let's walk through a sample invoice

Your invoice will provide information about your payment responsibility and any relevant next steps.

  1. 1

    Invoice number

    You will need your invoice number to pay online or over the phone.

  2. 2

    Invoice due date

    Find out your next steps and your invoice due date.

  3. 3

    Invoice breakdown

    See a detailed breakdown of how your claim was processed and how much was applied toward your benefits.

  4. 4

    How to pay

    You can pay online, by phone or by mail. For detailed instructions, see the payment methods above.

  5. 5

    Flexible payment options

    Unable to pay in full? Additional payment options can be found on the back of the invoice.

  6. 6

    Secondary insurance

    Counsyl accepts secondary insurance. You can submit your secondary insurance information by completing the back of the invoice or by contacting us directly

payment options

What other finance options are available?

Financial Assistance

No-charge testing is available for those who qualify.

Apply for financial assistance

Payment Plans

Interest-free payment plans are available for every patient, regardless of financial need.

Learn about payment plans.

Learn more about billing

Counsyl Access Program

Learn more about how we make screening more accessible

How billing works

Learn about Counsyl’s unique billing experience and basic insurance terminology

Before ordering

Learn about each test, what affects your final cost, and available payment options

After ordering

Learn about your estimate and answers to common questions

Invoice & Payment

Understand your bill, how to pay, and available payment options