At Counsyl, we’re working hard to make genetic information accessible to anyone who wants it. If you are unable to pay your bill in full, Counsyl will work with you to find the payment option that is right for you.
Pay by phone
To pay by phone, please contact us at 1-888-COUNSYL (268-6795). Make sure to have your invoice number readily available.
Pay by mail
Please make the check payable to Counsyl
and mail to:
P.O. Box 748385
Los Angeles, CA 90074-8385
Your invoice will provide information about your payment responsibility and any relevant next steps.
You will need your invoice number to pay online or over the phone.
Invoice due date
Find out your next steps and your invoice due date.
See a detailed breakdown of how your claim was processed and how much was applied toward your benefits.
How to pay
You can pay online, by phone or by mail. For detailed instructions, see the payment methods above.
Flexible payment options
Unable to pay in full? Additional payment options can be found on the back of the invoice.
Counsyl accepts secondary insurance. You can submit your secondary insurance information by completing the back of the invoice or by contacting us directly
Learn more about billing
Learn more about how we make screening more accessible
Learn about Counsyl’s unique billing experience and basic insurance terminology
Learn about each test, what affects your final cost, and available payment options
Learn about your estimate and answers to common questions
Understand your bill, how to pay, and available payment options