Counsyl Complete: Results

We deliver lab results so that you can focus on patient care

Counsyl CompleteTM offers a seamless platform that can manage patient results and keep track of patient activity, giving you the freedom to determine the best care plan for your patient’s individual needs.

Overview

Does discussing genetic screening results with all your patients seem overwhelming?

With Counsyl Complete, patients receive more than just a risk score. We take them through a comprehensive follow-up program, which includes a detailed clinical review and discussion of next steps, so you can feel confident that your patients will get their questions answered before their next visit.

Sample status tracker

Convenient, real-time access to sample status for patients and providers

The patient and provider portals provide helpful notifications and status updates at key points of your patients’ orders.

Status updates include:
  • Sample receipt date
  • Current sample status in the lab
  • Standard turnaround time estimation

Tailored Communication Plan

Reduce patient anxiety with communications tailored to their results

Through Counsyl Complete, we send email and text reminders to patients to view their results in their secure patient portal. Your patients can access:

  • Educational videos reviewing tailored clinical information
  • Downloadable screening results that they can share with others
  • Recommended next steps, including unlimited, on-demand access to one of our experienced, licensed and board-certified genetic counselors

More sensitive results, such as positives, are explained to your patients by our genetic counselors rather than delivered electronically.

Stay in control of all patient interactions with our user-friendly provider portal

Even while we deliver lab results to your patients, you are always in control. You have the option to customize how much you’d like for us to do and you are never kept out of the loop – all interactions are documented for you in your provider portal.

Patient-friendly reports

Clear and comprehensive reporting

Our patient-friendly reports are clear and comprehensive, with patient risk information and detailed insights into each condition, curated by our team of genetic counselors. Our reports also include clinical management options and educational resources specific to each result. You also have the ability to merge partner results for Foresight patients to receive a couple’s personalized risk for screened conditions.

Education >

We make it easy to inform and educate your patients

  • Library of online patient education videos
  • In-office patient education materials
  • Patient identification tools and documentation

Access >

We strive to make screening accessible for more patients

  • Broad in-network insurance coverage
  • Personalized cost estimates and financial help
  • Electronic order tools (EMR and provider portal)

Results >

We automate the management of results and follow up with patients

  • Automated email and text notifications
  • Online results management and patient tracking
  • Clear reports with the ability to merge partners for Counsyl Foresight

Counseling >

Our board-certified genetic counselors are available on-demand for all Counsyl patients to ensure results are understood

  • On-demand or scheduled counseling for all result types
  • Detailed counseling report uploaded to provider portal
  • Provider access to genetic counselors