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South San Francisco, CA

Automation Service Engineer Weekend shift (4x10s)

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Position description

The Automation team at Counsyl is where the clinical lab, software engineering, assay development, and advanced robotics all come together to make something truly unique. They are tasked with designing, building and maintaining the most advanced clinical diagnostics laboratory platform in the world. As a Service Engineer, you will be responsible for keeping the platform in peak condition as it continues to expand in capabilities and capacity to meet the demands of the genomics revolution.  We are seeking someone who can work a 4-10 schedule from Thursday to Sunday, 4 days/week, 10 hours/day.

What you'll do

  • Take responsibility for uptime on a multi-million dollar pipeline through equipment maintenance, instrument qualification and rapid response to issues
  • Interface with CLIA lab personnel to troubleshoot problems and schedule work on instrumentation
  • Perform regular maintenance to keep robotics and instrumentation running in top shape
  • Work closely with automation engineers to define critical feature requests and potential improvements
  • Maintain the most advanced laboratory technology in molecular diagnostics
  • Develop, optimize and troubleshoot liquid handling processes on multiple instrument platforms
  • Help specify and support implementation of custom hardware and software solutions to continuously improve our lab platform (robots, gantries, PLCs, scheduling, tracking, safety, etc...)
  • Improve and create various in-house SOP documentation
  • Apply cutting edge technology to quite literally save lives

About you

  • You should have a BS in Electrical Engineering / Biomedical Engineering (or equivalent) and/or independent experience servicing complex laboratory instrumentation and/or robotic hardware as displayed by prior employment/projects. The following should also describe you:


  • You have 2+ years of experience repairing and/or maintaining laboratory or similar complexity instrumentation (Tecan is desirable)
  • You have worked or are familiar with a CLIA/FDA regulated laboratory
  • You have the attentiveness and vigilance to maintain a complex suite of instrumentation and robotic equipment
  • You know when the solution to a problem is hardware, software, or chemistry
  • You recognize quickly when you see a superior solution and are not afraid to recommend changes
  • You are punctual and can work a steady schedule of 4 days/week 10 hours/day from Thursday to Sunday.  You also have the flexibility to cover the graveyard shift as needed.
  • You work tirelessly to get things done right the first time.
  • You are well organized and have an eye for detail.
  • The prospect of a fully automated genome factory gets you excited.
  • You want to learn everything you don’t yet know to perform optimally in a fast-paced environment.

About Counsyl

Counsyl is a health technology company that offers DNA screening for diseases that can impact men, women and their children. The Counsyl philosophy is simple: screen for diseases where advanced knowledge makes a difference in health outcomes, whether it’s changing a behavior, pursuing preventative measures, or simply preparing for what lies ahead.

The Counsyl team includes an accomplished group of problem-solvers — top engineers, scientists, and designers — who are taking the lead on building the modern clinical laboratory. Scientific rigor, custom robotics, and software are at the heart of every Counsyl product, resulting in better, faster and more affordable screens that are broadly accessible. Beyond the laboratory, Counsyl offers doctors and patients a technology platform for results delivery in real time, with on-demand access to board-certified genetic counselors.

Counsyl has screened more than 600,000 patients and served more than 6,000 health care professionals in its CLIA-certified, CAP-accredited and NYS CLEP-permitted clinical laboratory. The company has raised a total of $102 million and is privately backed by RSTP, Goldman Sachs Asset Management, Founders Fund, Felicis Ventures, David Drummond, and other high profile investors.

Interview process

Counsyl is driven by some of the brightest people in the industry. Our interview process is geared to ensure that we continue to hire the very best.

Our interview process is composed of practical and situational interviews in a series of settings spanning Skype, practical exams, and in-person meetings. Our goal is to gauge both your ability to succeed in the first 90 days as well as your capacity to scale with us as we grow.

Why Counsyl?

Throughout it all, we are looking to understand why you are driven to be a part of our company. Specifically, we want to know how you identify with our mission and will contribute to our team.

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