South San Francisco, CA

Reimbursement Associate

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Position Description

You will be part of the Billing Operations team that is responsible for maximizing revenue for Counsyl.  This team is integral to Counsyl’s success, as almost every dollar that flows into the Company does so through this team.  Billing Ops operates on a custom-built, Valley-inspired platform that emphasizes automation and efficiency.  This team interacts with health insurers to secure coverage and reimbursement for our patients.  As an operational team, we are also on the constant lookout to improve processes and workflows, while maintaining steady revenue streams.  This at times entails cross-functional projects: working with software engineers to enhance our billing platform, working with the commercial team to implement new workflows, or working with finance and health plan teams to identify gaps and opportunities.  The result of our work is an innovative, flexible, highly scalable billing operations in a fun, collaborative team environment.

What you'll do

  • Work with a tight-knit team in a fun environment
  • Initiate inquiries, either by phone or in writing, to health insurers and/or patients to resolve reimbursement and coverage issues
  • Use your investigative skills in collaboration with a team to identify trends and influence decisions
  • Manage, record, verify and update patient and insurance data from various sources
  • Partner with other functions to analyze, recommend and implement process and software changes to keep pace with the quickly changing healthcare system
  • Be prepared to roll up your sleeves to get things done

About you

  • Excellent organizational and task management skills
  • Outstanding phone communication skills and ability to complete a high volume of calls
  • Effective communicator with the ability to present information in a clear, concise manner
  • Enjoys solving problems and identifying patterns
  • Has a desire to learn and expand knowledge of the medical reimbursement field
  • Outgoing individual who loves working in a team environment
  • Bachelor's degree
  • 1+ year of health care billing experience or 2+ years of work experience post college

Interview process

Counsyl is driven by some of the brightest people in the industry. Our interview process is geared to ensure that we continue to hire the very best. We are an equal opportunity employer and value diversity at our company.

Our interview process is composed of practical and situational interviews in a series of settings spanning Skype, practical exams, and in-person meetings. Our goal is to gauge both your ability to succeed in the first 90 days as well as your capacity to scale with us as we grow.

Why Counsyl?

Throughout it all, we are looking to understand why you are driven to be a part of our company. Specifically, we want to know how you identify with our mission and will contribute to our team.