South San Francisco, CA

Service Engineer (3rd Shift)

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Position Description

The Service Engineering team at Counsyl is where the clinical lab, software engineering, troubleshooting, and advanced robotics all come together to make something truly unique. They are tasked with designing and maintaining the most advanced clinical diagnostics laboratory platform in the world. As an Service Engineer, you will be be responsible for keeping the platform in peak condition as it continues to expand in capabilities and capacity to meet the demands of the genomics revolution.

We are looking to hire a third-shift Service Engineer for the following days/hours:
Wednesday, Thursday, Friday, Saturday, 9pm to 7:30am

What You'll Do

  • Accountable for the troubleshooting and root cause investigation to service and repair integrated robotic work cells in our NGS genomics CLIA laboratory 
  • Provide the highest quality of service and support to our regulated clinical laboratory
  • Collaborate with multidisciplinary teams to develop our next generation instrumentation, new platform migrations, and next generation scripts to expand our ever growing CLIA laboratory
  • Completion of a training program to enable you to support highly sophisticated equipment  
  • Develop, optimize and troubleshoot liquid handling processes on multiple instrument platforms (Tecan/Bravo/Beckman)
  • Interface with CLIA lab personnel providing the highest level of professional service and support
  • Responsible for maintenance and calibration tasks to keep our robotics and instrumentation running at peak performance
  • Create, maintain, and review various SOP documentation for training and support
  • Continuously optimize processes to increase both quality and efficiency
  • Maintain and develop the most advanced laboratory technology in molecular diagnostics in the bay area

About You

  • B.S. in Engineering / Science or equivalent independent experience servicing and repairing complex laboratory instrumentation 
  • 2+ years of experience working in a related field is preferred
  • Hardware and scientific instrument experience including the following:
  • Proven hands on involvement with manual mechanical / electrical / software tasks
  • Instrument problem solving / troubleshooting / root cause analysis
  • Experience with liquid handlers (tecan/beckman/bravo preferred), plate readers, DNA sequencers, thermocyclers, robotic arms
  • Scientific instrumentation software experience a must
  • Familiar with computer networking, can quickly become an advanced user of new software and coding (Python, Unix, OSX, Windows)
  • Software troubleshooting experience is a plus
  • Small project manufacturing experience is a plus (Mechanical assemblies, PCB mounting, working with CAD)
  • Independently driven, able to prioritize multiple tasks, organized and a critical thinker
  • Experiencing working within the regulations of a CLIA laboratory is a plus

Interview process

Counsyl is driven by some of the brightest people in the industry. Our interview process is geared to ensure that we continue to hire the very best. We are an equal opportunity employer and value diversity at our company.

Our interview process is composed of practical and situational interviews in a series of settings spanning Skype, practical exams, and in-person meetings. Our goal is to gauge both your ability to succeed in the first 90 days as well as your capacity to scale with us as we grow.

Why Counsyl?

Throughout it all, we are looking to understand why you are driven to be a part of our company. Specifically, we want to know how you identify with our mission and will contribute to our team.