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Billing Overview

What to expect

Counsyl patients looking at a computer

CounsylCounsyl Billing

Billing Overview

What to expect

Have more questions? Contact us.

The Billing Process

How does billing work?

At Counsyl, our goal is to bring transparency to healthcare billing, so you have all the information you need to make decisions about your care. We have designed a unique flow which allows you to receive a personalized cost estimate, learn about the available payment options, and choose the option that makes the most sense for you.

1Someone meeting with a doctor

Before getting tested

You can find out if Counsyl is an in-network provider with your insurance company. We can also help you understand the different medical criteria and guidelines required for coverage of our tests.

See if we're in-networkLearn more about the cost
2Chuba in our lab

Counsyl receives and starts processing your order

Once an order is received from your healthcare provider, we will immediately start processing your sample to make sure you get your results as soon as possible.

3The estimate on a phone

Within two business days, you will get a personalized estimate of your out-of-pocket cost

If you provided your contact information to your healthcare provider, you will get an email or text message letting you know your personalized cost estimate is ready to view. Your estimate is based on the information provided with your order and the information we received from your insurance company. The estimate is not a bill or a guarantee of your costs. Your actual costs and benefits may vary depending on your insurance company and your specific benefit plan.

See an example estimateLearn about payment plans
4One of our representatives

Counsyl will file an insurance claim

When your sample has finished processing, we will file a claim with your insurance unless another payment option was chosen. Once we have filed a claim with your insurer, the option to pay without insurance will no longer be available.

5A patient logging on to our website

You will receive your final invoice

After your insurance processes the claim, we will send you an invoice for the final patient responsibility as determined by your insurer. If you choose to pay without insurance, you will receive an invoice once your sample is done processing. You can pay online, over the phone or by mail.

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